Aruna Tours Bali
Selalu Jalan Bersamaku
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general term and condition

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  • Term and Condition
Please read our general term and condition :

 RESERVATIONS

Enquires and reservations for service in all areas shown, can be made through Aruna Tours Bali office in Bali by phone or email to [email protected] . Complete information of flight details, number of person, hotel classifications, arrival and departure dates, also passanger details, will help us to achieve efficient replies.


 CONFIRMATIONS

Immediately after your reservation request are received, booking will be made, followed by a NETT quotation in US Dollars. The confirmation of each enquiry, will be send by E-mail, phone , Yahoo messengers or facsimile, depending is on urgency.

Unless previous arrangements has been agreed upon, a 50 % deposit to be paid 45 days prior to clients arrival and the balance payment at least 2 weeks.

Remittance per telegraphic is required and Bank account to be advised when agreement has been agreed

Failure to comply with pre payment conditions, may cause the cancellation of all your reservations.


 CANCELLATIONS

Although it is not our policy to levy cancellation or "no show" fees of any kind, a late notice of cancellation may result a claim from Hotel, and other supporting services.

In such cases we will debit charges debit chargers to agents concerned.

Cancellation Policy :

  • 30 days prior the tour departure : a full refund is granted
  • 14 days prior the tour departure : 50 % of the total costs
  • 07 days prior the tour departure : No Refund

  •  VOUCHERS / EXCHANGE COUPONS

    Vouchers for service by Aruna Tours Bali will be honored, provided other prior arrangements has been made. Voucher should indicate with clear intend of services to be provided. One copy of the voucher and the relevant tour itinerary to be sent from Aruna Tours Bali prior to client's arrival. And the signed client's copy will be sent together with our invoice note.


     AIRPORT TAXES

    Airport taxes and air fares NOT INCLUDED in the pricing, unless a request is applied.


     EXCHANGE RATES

    All rate quoted in the tour tariff are in US dollars for all foreign tourists except for domestic tourists and KITAS holder, the tour tariff are in IDR (Indonesian Rupiah). Aruna Tours Bali reserves the right to alter the rates without prior notice, should there be a mayor exchange rates/monetary deregulation.


     TRANSFERS

    Our transfer rates include : meeting and seeing - off service, with the very best personalized service given to our respective client's. Reliable and comfortable vehicles well experienced drivers.

    Assistance in the arrival and departure procedures at the airport, and/or hotels.

    Porter available at airport / sea port and hotel.


     TOURS

    All of our tour prices included : transportation in Air-conditioned vehicles including refreshment in the car, in most destination , if no available, (in non tourist areas) the best available means of transport will be used. In Bali we operate our own transportation department, with private cars, mini buses and coaches. All the mentioned tour programs will be conducted by well experienced English and Japanese speaking guides. Guides with other languages are available on request, subject to availability with a surcharge.


     HOTELS & VILLAS

    Hotel and Villa rate indicated in this tour package are special rates arranged by Aruna Tours Bali with the hotels concerned, with volume discount rate for groups.


     TOUR LEADER POLICY

    Free of charge services of the tours and transfer for tour leader can be arrange to Aruna Tours Bali by email.


     CHILDREN'S RATES

    For tour and transfer rates, the following rates apply.

  • Children under 2 years, free of charge.
  • Children from 2 - 12 years of age charge 50%
  • Above 12 years charge full rate
  • Rate for the hotel accommodations and meals and adventures are subject to the respective tariffs.


     LIABILITY

    Although no effort will be spared to provide the requested service, Aruna Tours Bali acts only as agent for contractors and therefore have disclaim responsibilities for any loss, damage, accidents, change of schedule, or at Gods act. Aruna Tours Bali also reserves the right to change the itinerary with or without prior notice, if found in the best interest of all concerned.


     INSURANCE

    All means of transportation used by Aruna Tours Bali are fully insured. However, your clients are urged to obtain a personal baggage loss and accident insurance. See also liability clause.



    •  Preparation

      Do your travel arrangements as well as possible. Make a note of the items that need to be taken and where the places you will visit. A thick jacket for winter, and sun block cream for a blistering, should not be ignored. Do not forget the important documents that accompany you to travel required at check-in da forth like ID card, passport, travel tickets, hotel vouchers etc.

       Pack

      Brought enough needs, do not over bagage. Check airline or ship policies about luggage. Make sure you do not over bagage to prevent the extra cost. Avoid carrying firearms and sharp weapons, because it can hamper your

       Cash

      Always bring enough cash. Because you will need to pay taxes trips, tipping for porters services or buy food and drinks

       Special Needs / Medical Needs

      Prepare your personal needs for special cases, such as can not stand with Air Conditioning, motion sickness or allergies. Consumption of a hangover if needed, in aircraft and ships.

       Book and Music

      Bring your favorite book or a portable music player that can accompany you to eliminate boredom while in the journey

    •  Departure Day

      All participants to be patient waiting for all the check-in process to immigration, will be set by the team leader and please wait at a designated place, so the check-in process went smoothly.

    •  Tips on the trip

      Comfort and safety during travel are two very important things before deciding traveling to a place. Here are some tips that can help you survive during the journey to the destination:

       Avoid showing off valuable things

       Do not solitude or being alone

       Save important documents

       Bring supplies as needed

       Keep food consumption and use mineral water

    • Travel Checklist

       Immunisation and medication

       Passports, Insurance and departure dates

       Appropriate baggage, power adapters & reference books & maps

       Camera, video camera and binoculars (remember spare batteries and film for cameras)

       Hat or cap, sun screen and perhaps a swimming costume

       Long pants, especially in winter, or perhaps short pants depending on location

       Long sleeved shirts (for both - mosquitoes and cold weather)

       Comfortable flat shoes or running shoes

    feel free to call us: +62 361 9071310
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